Job Description

Role: Customer Service Specialist

Location: Loughton

Salary: £25,100 per annum + up to £6,000 Night Shift Allowance

Contract: 12 months

Start Date: ASAP

Are you ready to be part of a fast-paced, customer-driven environment? Join our Rapid Diagnostics team as a Customer Service Specialist! We're seeking a dedicated, customer-focused individual to help support our nationwide operations and ensure excellent service delivery.

What We Offer:

* Competitive salary: £25,100 per year.

* Additional £6,000 for night shifts.

* A shift-based role providing flexibility and a strong work-life balance.

* Office hours: 8am to 8pm, Monday to Friday, with shifts like 8am to 4pm, 12pm to 8pm, and potential shifts from 10am to 6pm.

Key Responsibilities:

* Deliver outstanding customer service, handling medical centre bookings and dashboard administration.

* Manage the "Chemist on Call" service and oversee medical centre openings.

* Respond to customer queries via phone and email promptly and professionally.

* Follow standard operating procedures to meet service levels (SLAs) and KPIs.

* Work closely with your team to prioritize tasks and ensure timely completion.

What We’re Looking For:

* Previous experience in customer service or an administrative role.

* Excellent communication skills, both written and verbal.

* Strong IT skills, with proficiency in Word, Excel, and Outlook.

* A team player who can lead by example and has a proven record of meeting targets.

Why Work With Us?

* A diverse and inclusive workplace that encourages innovation and collaboration.

* Opportunities to grow and develop in a rewarding environment.

* We are committed to being an equal opportunity employer and provide reasonable adjustments for individuals with disabilities.

Ready to take the next step in your career? Become a vital part of our customer service team!

Apply today