Job Description

Triage Officer

Sevenoaks

6 Month FTC

16 Hours Per Week

£14,716 pro-rata (£34,033 FTE)

We are recruiting a Triage Officer for a Housing Association based in Sevenoaks to manage referrals and support residents in maximising income and accessing essential services.

THE ROLE

As a Triage Officer, you will be responsible for receiving, assessing, and triaging referrals as the first point of contact for Communities team services. You will support the distribution of hardship funding and collaborate with internal and external teams to provide excellent customer service.

Receive and prioritise referrals for Communities services

Monitor and manage the Communities Hub mailbox

Answer telephone and email queries from internal and external customers

Provide advice to residents on managing debts, maximising income, and sustaining tenancies

Signpost residents to welfare support and external grants as needed

Administer financial transactions, ensuring payments are processed accurately

Coordinate the distribution of food, energy, and fuel vouchers

Deputise for the Performance and Reporting Officer as needed

THE CANDIDATE

The ideal candidate will have previous experience in a similar role within the housing or social care sector. You will also have:

Knowledge of welfare benefits and tenancy sustainment

Understanding of debt-related issues and financial exclusion

Experience using Microsoft Teams, Word, Excel, and Outlook

Strong organisational skills, able to manage competing demands under pressure

Ability to liaise with colleagues, tenants, and external stakeholders

THE CONTRACT

16 Hours Per Week

6 Month Fixed Term Contract

£14,716 pro-rata (£34,033 FTE) per year, plus benefits

HOW TO APPLY

To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail!

If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate