Job Description

Position: Helpdesk Planner/Scheduler

Contract: Full-time, Monday to Friday, 9:00 - 17:00

Location: Birmingham

Salary: £11.44 PAYE

Job Objectives and Responsibilities:

* Scheduling Management: Utilize the latest scheduling software to manage the delivery of jobs allocated to the engineering team.

* Resource Deployment: Ensure the correct engineering resource is deployed to achieve first-time fixes for customers, using internal national engineers or subcontractors as appropriate, ensuring attendance within specified SLAs.

* Job Completion: Manage job completion, ensuring all parts and materials are accounted for and required documentation is completed.

* Maintenance Task Execution: Execute maintenance tasks in accordance with contract specifications.

Main Duties:

* Schedule all reactive, remedial, and planned works to appropriate resources, considering location, expertise, and response targets.

* Accurately record all job-related information on the appropriate IT systems.

* Optimize engineer schedules to maximize team productivity.

* Follow up on incomplete jobs and reallocate as necessary.

* Monitor engineer travel and activity, responding to issues as they arise.

* Arrange third-party attendance as required, including raising Purchase Orders and Work Requests, and obtaining completion information.

* Ensure all jobs are completed within the required response times and costs.

* Handle communications professionally and promptly.

* Account for non-productive time in the system.

* Promptly escalate issues related to specific jobs, clients, or engineers.

* Adhere to Group and company policies and procedures at all times.

* Report any deficiencies in systems of work or equipment that may affect service delivery or pose a health risk.

Qualifications:

* Proven experience in scheduling or coordinating roles, preferably in an engineering or technical environment.

* Proficiency in using scheduling software and IT systems.

* Excellent organizational and multitasking skills.

* Strong communication skills, both written and verbal.

* Ability to work effectively under pressure and meet deadlines