Job Description

We are collaborating with a valued client to recruit a Customer Service Advisor for their Jeopardy Management team. Initially a temporary position, this role offers the potential for a long-term opportunity based on your performance and ability to meet the role's requirements. You will play a crucial part in managing a contract between our client and a third-party company supplying smart meters across the UK.

Role Overview:

As a Customer Service Advisor, you will ensure the efficient operation of up to 40 metering technicians within a specified region. Your key responsibilities will include monitoring work schedules, ensuring appointments are met on time, and identifying any at-risk appointments.

Key Duties and Responsibilities:

* Ensure all meter technicians sign on at the start of their allocated shifts. Contact

technicians if they do not sign on, and report any issues to the Jeopardy Team Leader.

* Build and maintain strong relationships with metering technicians and team members.

* Verify that all appointments have been logged daily from the technicians' Hand-Held Units

(HHUs).

* Prioritize and manage same-day appointments.

* Capture and update scheduling information in case of HHU failures.

* Redistribute appointments in case of unplanned technician absences, escalating to the

Jeopardy Team Leader if necessary.

Required Skills and Qualifications:

* Excellent communication skills and a professional telephone manner.

* Ability to quickly and effectively learn new systems.

* Strong task prioritization skills and adaptability to unexpected situations.

* Logical thinking and the ability to work under pressure.

Working Hours:

* Department operates Monday to Friday, 7:30 AM - 8:00 PM, and Saturday, 8:00 AM - 5:00 PM.

* You will work an 8-hour shift on a weekly rotational basis, with your schedule provided a

month in advance.

* Opportunity to work from home one day a week, as well as on late shifts or Saturdays.

Join our clients team and contribute to a dynamic and supportive work environment. Apply today