Job Description

Job Title: Transport Admin

Location: Daventry

Salary: £25,000 Per annum

Contract: 12 month contract - Maternity cover

Shifts: Monday - Friday - 7-5

Responsibilities:

• Assist in managing collections for off-site customers, including arranging new collections.

• Maintain accurate records of costs, schedules, and other relevant information in internal logs

• Proactively find solutions to customer queries and transportation issues, ensuring timely resolution

• Handle incoming inquiries from customers via email and phone, aiding and resolving transport-related issues promptly

• Collaborate closely with couriers to ensure successful collections and address any delays or failures

• Support the transport planner during peak periods by coordinating with operations and sales teams to optimize collection processes

• Perform various administrative tasks to support transportation operations effectively.

Required Knowledge & Skills:

• Proficiency in administrative tasks such as data entry, email management, and record-keeping.

• Strong communication skills to interact effectively with internal teams, external stakeholders, and customers.

• Ability to manage collections, schedule changes, and resolve issues with couriers.

• Knowledge of transportation logistics and the ability to provide quotes for collection costs

• Proactive mindset with a focus on problem-solving and customer satisfaction.

• Tenacity and resilience to handle challenging situations and maintain high levels of service

• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities