Job Description

IMH Recruitment are looking for a reliable Junior Licencing Officer for our client based in Oxford.

Job Overview:

To process applications accurately and efficiently for a range of Council services and to deliver world class customer service to all our customers.

As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to Oxford City residents and users. The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails.

Roles and Responsibilities:

* Inputting data to register applications for a range of services including: HMO Licensing, Planning, Building Control, Housing, Right to Buy, Taxi Licensing, Land Charges, Street Naming and Numbering, Any other services identified as suitable

* Processing the above applications using agreed procedures and guidance, in order to meet service-wide performance and quality targets.

* Undertaking regular training as required, in order to become proficient in processing applications for multiple services.

* Working with the team to provide excellent customer service by ensuring phone and email cover during the team’s core hours (08:30-17:00 Monday-Thursday, 08:30-16:30 Fridays), and by meeting agreed targets in relation to call-answering

Requirements:

* Good general education including GCSE grade A*- C (or equivalent) in Maths and English

* Proficient use of ICT systems, particularly Microsoft Office suite

* Excellent written and verbal communication skills

Hours & Pay:

* 37 Hours Per Week

* £13.12 Per hour