Job Description

Customer Excellence Co-ordinator

Customer Support Advisor

12 month contract

Immediate start available

Full training given

Hours – You will work across a rota shift pattern:

Week A - 8am – 4:30 pm

Week B – 9am -5:30 pm

With 11:30am – 8pm every one in five weeks

Site based primarily but with WFH option

Customer Excellence Co-ordinator / Customer Service Advisor:

Fantastic opportunity to undertake a varied role requiring first-class customer service and coordination skills working for a prestigious business as part of their close-knit team.

The company are passionate about their products and produce a range of leading-edge products.  To ensure the highest level of customer service to customers, they are seeking a talented individual to join the team. 

You don’t need to have any prior customer service experience as full training will be provided, but a passion for helping people and excellent telephone manner is essential.

As such, you will be highly motivated with excellent written and verbal / telephone skills and the ability to offer first class support and guidance to their customers.

You will work closely with the internal team and external stakeholders to:

Support all incoming customer enquiries, keeping them informed of the status of orders and generally responding to any incoming calls

Use the internal system to identify stock levels to advise and help customers to place orders.

Liaise with the team internally and any external suppliers to gain information on order updates.

Use your excellent people skills to empathetically support customers

To succeed in this varied, highly interesting role you will need to be a real team player with excellent planning and co-ordination skills.

You will also have:

Excellent written and verbal communication skills with a high degree of accuracy & attention to detail

Good level of PC literacy (MS Excel and Outlook)

Ability to accurately use and maintain the internal database (on which full training will be provided)

You will ideally drive or have the ability to independently get to site as public transport links are limited.

Please contact Alison Kemp for further details or apply via the link