Job Description

Full Time Customer Support AdvisorRole: Full Time Customer Sales Consultant (12 month contract) - Inbound Calls / Live Chat

Location: Bagshot

Salary: £25,355 per annum, plus bonus and benefits

Hours of work: 37.5 hours per week including weekdays and weekends

How you can make a difference

At Big Yellow, our employees are the heart of our business. When customers contact our Customer Sales Support Centre, their experience starts with YOU! It’s crucial that you’ll have the passion and enthusiasm to be warm and welcoming over the phone, supporting our customers through the buying process.

This is not a typical call centre job! We are a small close-knit team based in our head office, and while we have grown rapidly over the last 20 years we still have a family feel. We have great people who deliver exceptional customer experience. We achieve this because we encourage a culture of partnership within the business and reward our employees for their contribution. With full training provided right from the start, once you step through our door you will be fully supported in your career.

Details of the role:

As a Customer Sales Consultant, you are an expert blend of sales and service. Your time will be spent talking to customers, getting to understand their situation, selling the benefits of using the product and gaining their commitment.

Below are some of the key areas you will be required to fulfil:

•Working to Sales Targets

•Consistently achieving Sales KPI’s

•Confident in Closing Sales Opportunities

Our ideal CSC will have

•Previous sales experience working to KPI’s.

•Self-motivation.

•An excellent standard of communication, with the ability to build relationships.

•Enthusiasm to drive our business forward and achieve personal goals.

•The ability to fully understand and empathise with our customers situations and provide them with solutions to support them.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.

What we give back to you

•Bonus scheme averaging around 9% a year of salary, with the ability to earn up to 23%

•Vouchers for life events

•Additional day off for your birthday and £50 of incentive vouchers

•Social events throughout the year

•Enhanced maternity and paternity packages

•Free on-site parking

•Department incentives and service awards

•Holiday entitlement increasing with service

•Cycle to work scheme and gym discounts

•Day off to volunteer for charity partners

•Training and support throughout your career

•Pension and sharesave scheme

At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know