Job Description

Housing Options Officer

Bournemouth - Remote Role

Job Role

To assess the Council's housing duty to those applying for housing; as homeless or threatened with homelessness, in accordance with statute and Council policy and working procedures.

As a member of a committed team, provide person centred housing options advice and support with a focus on preventing homelessness.

Carry out wide ranging complex and sensitive meetings with vulnerable households, applying technical knowledge to assist and resolve housing needs where you can.

To work in a multi-disciplinary environment, collaborating with specialist services & using your skills and knowledge, to respond to those with complex problems; including child protection, domestic abuse, adult safeguarding, mental health, substance misuse, learning difficulties, disabilities and other medical / social issues.

Key Responsibilities

To provide specialist advice on a range of complex housing options and homeless prevention initiatives.

To hold a caseload & carry out detailed legal assessments of applications for housing, making decisions on all aspects of housing or homelessness applications including verification, eligibility, housing need and support.

Determine the support needs of households in housing need and refer to specialist providers where appropriate.

To participate in Housing Options Duty Rota, providing excellent customer service in respect of a range of complex and contentious housing enquiries, through a range of communication channels, online, face to face & in the community.

Must have Locata knowledge