Job Description

Are you passionate about improving lives through exceptional customer service and efficient repairs management?

My client is recruiting for a Housing Repairs & Operations Coordinator.  In this role, you will be at the heart of delivering top-notch service to residents, leaseholders, and other stakeholders, ensuring their homes and properties are safe, well-maintained, and meet all regulatory standards.

As a member of the Tenancy Advice & Repairs Team, you will manage repairs inquiries, providing first-contact diagnosis and scheduling repair appointments with ease and precision. You'll handle everything from repair assessment to coordinating the appropriate contractor or trade operative, while ensuring compliance with health and safety regulations.

The role will require you to be in the office every day for the first 4 weeks for training and then will move to a more hybrid pattern.

The Role

·Provide exceptional customer service by accurately diagnosing and scheduling repairs, ensuring efficient resolution for tenants, leaseholders, and other clients.

·Offer timely, mutually convenient appointments to clients, adhering to government and service-level response times.

·Conduct follow-ups, reschedule additional work as necessary, and complete customer satisfaction surveys.

·Use Northgate Housing System or Tech Forge for accurate logging and monitoring of repairs, ensuring high standards of safety and service.

·Take ownership of every call, delivering courteous and responsive service to all inquiries.

·Prioritize emergency repairs and ensure all Right-to-Repair calls are addressed within the required timeframes.

The Ideal Candidate

·Strong customer service skills with experience in a fast-paced, responsive environment.

·Proficiency in scheduling systems and handling repair inquiries.

·Excellent communication skills to liaise effectively with contractors, team members, and clients.

·Ability to work independently and collaboratively to meet service targets and resolve issues.

***Candidates must have the right to work in the UK to be considered for this role***

What you need to do now: 

If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW 

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

FOOTNOTE:

If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.

Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Zubair at Carrington West on (phone number removed) for more information.

By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us