Job Description

HUB LEAD

Job Type - Full-Time/ Fixed term 

Contract Ends - 31st March 2025

Salary - £ 26,478 per annum

Hours - 35 hours (plus 5 hours paid lunch breaks)

Our ideal candidate would work between the hours of 2pm-10pm or 3pm-11pm, to support the management of our night staff team. However, we do welcome applicants looking for a 9-5 role, who would be able to work some evening hours.

Location - Nottingham- Elm Avenue

We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime. Last year alone we helped support, house, educate, advise, and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.

 Our services in the Nottingham area supports vulnerable young people, who are homeless or are threatened with homelessness, to live independently. We can offer employment within an established team that employs a non-judgemental approach, sensitivity and understanding.

Our aim is to inspire the young people we support to be ambitious and embrace new opportunities. We offer transparent, positive, and open working environments that foster inclusive working cultures and encourage creativity and an engaging mind-set. We enable the young people we support to have new experiences and develop new skills to become independent and make a positive contribution to society.

The purpose of these services is to transform the lives of the Nottingham most vulnerable young people and our vision is to ensure every person in our services is given the support they need to have a chance at a brighter future.

Who are we looking for?  

We are looking for a passionate, energetic, and aspirational individual with housing management and people management experience. The successful candidate will lead our team within our 24/7 Hub that's sits within our Youth Housing team. This service is for young people 18-25, with low to complex needs including social, emotional, and behavioural difficulties.

The applicant must be flexible, open to change, and have the ability to work collaboratively with others including their direct reports.

The ideal applicant should be patient and communicate well at all levels and have the ability to remain calm in stressful situations and be confident when dealing with behaviour's that challenge. 

You must also be able to establish and maintain constructive relationships with a wide range of people including providers in external agencies, with a strong background in arrear and tenure management.

Duties and responsibilities include but are not limited to: 

As a Hub Lead you will be responsible for overseeing the day-to-day operational delivery of support and housing management services to young people, living within our supported accommodation sites across Nottingham City; line managing a team of up to nine staff.

You will be responsible for ensuring that all operational demands of the service are met in line with contractual requirements and ensuring that every young person is positively progressing through their journey with us, across our 81 units of accommodation.

You will be expected to lead on ensuring we are working within our voids and arrears targets, complying with Tenure Law, and abiding by our Housing policies and procedures.

As Hub lead, you will be responsible for the line management of night staff and ensuring our properties meet health and safety requirement through management of our day housing staff team.

To work with area, operational and central support teams, and liaise with a range of external agencies and partners with the aim of supporting people to achieve a successful move home or move-on and other measurable outcomes.

A Full Driving License and access to a vehicle is essential.

An Enhanced & Barred DBS check will be required for this role. 

For full details about the role, please click 

For Details about Nacro's excellent benefits, please click