Job Description

Migrant Help are currently looking for an Accommodation Manager to join our compassionate and dedicated Modern Slavery and Victim Care (MSVC) team, on a Fixed Term contract until 31 December 2025 with the potential for this to be extended or made permanent. In return, you will receive a competitive salary of £40,563 per annum.

About us: 

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Accommodation Manager role:

The purpose of this role is to provide the day-to-day management for one of the MSVC Accommodation Teams, delegating work appropriately and ensuring effective delivery of service and contractual compliance in the Accommodation alongside the Facilities Team. You will be responsible for maintaining accommodation standards whilst delivering high quality support to those in residence. You will be responsible for ensuring that Migrant Help provides effective and qualitative services in line with contractual obligations and statutory compliance requirements. You will ensure that quality standards are met and, where possible, exceeded.

Key responsibilities of our Accommodation Manager:

Work closely with the Director of Modern Slavery Services/MSVC Head of Service to support their strategic objectives and deputise in their place when needed

Responsible for day-to-day operational management of the designated Accommodation and staff, ensuring standards are met and support is of a high quality.

Working with the Facilities Team and any maintenance companies in order to ensure compliance with the Accommodation Standards, including ensuring regular inspections are carried out and issues reported to the Facilities Manager/MSVC Head of Service

Managing the staff rota, workload allocation and delegating work appropriately, ensuring effective delivery of service and in line with contractual requirements

Responsible for people-related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution

Responsible for Safeguarding, Health and Safety and Incident Management for the Accommodation Team

Facilitate team meetings, including a minimum of weekly briefings, to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes

Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement

Represent the Organisation at contractor/grant and participate in local/regional forums, stakeholder and policy groups

Responsible for any designated regional budgets, including but not limited to, Welfare or Regional Activities Funds

Skills and experience we are looking for in our Accommodation Manager:

Experience of working in a residential setting and/or an understanding of how to effectively manage this

Experience of dealing with complaints/difficult situations and complex/challenging behaviour

Experience attending external multi-agency and stakeholder meetings and developing partnerships

Empowering leadership skills preferably in the Third/Charitable Sector with the ability to deal with staff performance issues or challenging behaviour

Ability to manage a specialist service dealing with a specific group of Service Users with complex needs or who are classified as ‘high risk’

Presentation skills with the ability to make briefing sessions interactive

What else to expect:

The team operate Monday to Friday between the hours of 9am and 5pm, however there may be occasion where it is necessary to work outside of these hours and therefore flexibility is required.

This is a hybrid role and therefore travel is required where necessary

Closing Date: 6th November 2024

If you are interested in becoming our new Accommodation Manager, please click 'APPLY' today. We look forward to hearing from you