Job Description

As the Repairs Manager, you will be responsible for managing the maintenance team, including responsive repairs, voids and complex repairs cases and ensure that these repairs are carried out in a safe manner for both residents and colleagues.

Client Details

My client are a Housing Association based in London and you will be working with a great and supportive team.

Description

The key responsibilities as the Repairs Manager are as follows:

Ensure the effective delivery of all responsive repairs, voids and complex works with robust contract management

Promoting and encouraging information and knowledge sharing between team members giving your people the tools, they need and allowing them to make decisions aligned with their responsibilities and providing the appropriate level of support required to fulfil their responsibilities

Support the Head of Repairs with the day to day running of the department & contract

Manage the operational relationship between the organisation, its customers and Stakeholders

Manage escalated or complex repair /customer issues and complaintsProfile

The successful Repairs Manager will need the following:

Excellent communication skills for a variety of audiences, the ability to handle escalated customer complaints and build relationships with residents, contractors and stakeholders

Experience of successful contract management, commissioning technical reports and commercial awareness

Customer service skills - understanding the customers expectations

A relevant professional qualification (CIH, RICS, CIOB) or relevant degree

You will need to come into the office in London on a regular basis and go to site as and when requiredJob Offer

This role will be for a minimum 12 month period on a Fixed-term basis with the opportunity of going on beyond this. And you will receive competitive benefits as well as a competitive salary