Job Description

Law enforcement specialist consultancy client of mine is in need of an SC cleared Cloud Service Architect. Who can develop the operational service design and mesh together the Service desk, 2nd/3rd line support model, design and integration of the ITSM tools between ITIL and DevOps for the cloud workstream.

Must have Active Security clearance

The IR35 status is still yet to be determined.

Start date: Immediate, latest is early May

Rate: £600+ a day 

1 day on-site in Vauxhall a week (Mostly fully remote)

If of interest please send back your CV and look forward to going through the role, feel free to Linkedin message me as well.

Working closely with the Service Design & Transition Practice and the Project and Programme Manager, the ITSM resource will include the provision of:

A fully described Service Support Model via a Service Design Pack (SDP) for selected projects

Support Requirement gathering via workshops with customers

Creation of “building blocks” associated to a project

Customer engagement (to gather and agree processes)

Identification of gaps in the provision of the Service

Financial modelling

Identification of interdependencies between the SIAM & DDaT eco system

Production of any required artefacts required by Service Design and Transition

Weekly and monthly progress and updates

IT Asset Management and Config Management

Production of relevant Knowledge Articles 

Experience for the resource must include Service Management, Service Design and Service Transition.

The core milestones will be:

Document the scope of the project (Service elements)

Produce the Building Blocks (Service Components) that make up the Service

Produce a Service Design Pack

Take the Service Design through to successful Final Operational Readiness (FOR) 

Detailed Responsibilities:

Technical and Delivery Management Oversight: provide oversight for the Cloud MSP teams responsible for a wide array of cloud infrastructure, systems, applications, and function

Service Offering Architecture: responsible for architecting the service offering architecture in support of the service manager role

Problem Solving: identify, respond to, and work to resolve emerging AWS and Azure cloud service problems

Tooling Development: develop effective tooling to identify and address reliability risks

Customer Interaction: demonstrate proactive interaction with the, DCOM, Enterprise Services and IPS teams

Requirements Analysis: analyse complex customer requirements and propose technical and competence development solutions 

Necessary Experience:

Extensive experience with managing cloud services, ideally AWS and Azure

Experience to support development of the Agency’s cloud governance model

Thanks, 

Charlie Floyd - (url removed)