Job Description

Housing & Neighbourhood Advisor

Based in Broxbourne, Hertfordshire.

Full-time, 37 hours per week.

Six month fixed term contract.

Salary: £31,658 - £35,175 per annum

We have an exciting opportunity for a customer focused individual with great communication, teamwork and IT skills.

In this role, you’ll provide support to our service users with antisocial behaviour issues and tenancy matters. Working collaboratively with our partners, customers and colleagues, you will ensure our neighbourhoods are safe and our customers are appropriately supported. You’ll oversee all housing management processes, carry out tenancy enforcement and serve notices and look for ways we can improve our estates while maintaining up to date knowledge of relevant legislation and updating colleagues of any changes in law.

We’re looking for someone with…

- Experience working in a customer service or customer-facing role

- Verbal and written communication skills

- The ability to work independently as well as work as part of a team

- A commitment to providing great customer service

- Good IT skills

- A full, valid driving licence and use of a car

Due to the nature of the role, a DBS check will be required.

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holiday (pro rata for part time colleagues).

- Buy and sell holiday scheme.

- Cross organisational bonus scheme.

- Up to 12% pension contribution.

- Life assurance cover.

- Funded health cash plan or subsidised private medical insurance.

- Discount vouchers.

- Enhanced family leave.

- Range of special leave.

- Car loans, cycle to work and electric car lease scheme.

The closing date for this vacancy is 11th November 2024.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Housing Officer, Neighbourhood Response Officer, Housing Management Officer, Tenancy Sustainment Officer, Housing and Tenancy Services Officer, or Supported Housing Officer.

All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’d like to join us as a Housing & Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency