Job Description

Migrant Help are currently looking for a Outreach Adviser to join our committed outreach team in Wales on a fixed term contract, there will be a potential for the role to be made permanent or to be extended.. In return, you will receive a competitive salary of £28,639 per annum, increasing to £32,612 following successful completion of a 6 months probation period.

About us: 

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Outreach Adviser role:

The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.

Key responsibilities of our Outreach Adviser:

Assisting clients with applications for Asylum Support and Move on Services

Signposting clients to specialised support where required

Mangaing a caseload offering appropriate support in a designated timeframe

Keeping accurate and up-to-date case records, completing case follow ups within the requisite time scales and undertaking any necessary administrative tasks

Ensuring that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements

Providing Advice and Guidance to Asylum Seekers as required

Providing signposting and make referrals to other services as appropriate

Assisting clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns

Ensuring the Outreach and Move on Manager is kept updated with any trends

Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable

Undertaking any other duties which may be assigned from time to time and may include cover for other funded projects.

Skills and experience we are looking for in our Outreach Adviser:

Excellent interpersonal skills/ability to communicate with diverse groups

Experience working in a multi-disciplinary and multi-cultural environment

Proven ability to prioritise and work on your own initiative whilst respecting boundaries

Ability to work flexibly on own initiative and as part of a team as required

Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records

What else to expect:

? An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a ‘Great Place to Work’

The role is a homebased role, however the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required

Closing Date: 5th November 2024 

If you are interested in becoming our new Outreach Adviser, please click 'APPLY' today. We look forward to hearing from you