Job Description

Interim Retail Operations Manager - Healthcare environment
Operations/service improvement consultant for retail catering.
Experience required of Highstreet restaurant/caf operations improvement from better service to process improvement.
Key role is to assist the Head of Catering to implement a wide range of improvements and return the operation to profitability
List of task/objectives as follows:

1. Takeover management and implementation of the current Retail Catering improvement plan.
2. Revise the improvement plan in conjunction with the Account Director/Head of Catering
3. Investigate operation of: Restaurant lunch-times look to move to a reduced-service to reduce labour costs
4. Optimise breakfast service, which has moved to a reduced service operation and needs improving from a profitability and service perspective
5. Conduct product sales/margin analysis to optimise revenue/margin in the restaurant and cafes.
6. Investigate food ordering process and adequate provision of food /drink at each outlet, especially to address peak customer periods.
7. Look at customer service and make recommendations to improve
8. Implement agreed customer service improvements from point 6.
9. Review the new 'Grab and Go' self-checkout area in the main restaurant, looking at theft, customer service and profitability.
10. Make recommendations from point 8 and add to the improvement plan i.a.w. point 2.
11. Investigate options to increase footfall for the catering outlets
12. Review operation of the caf 's at Guest and Corbett Hospitals and make recommendations to improve profitability
13. Support the Head of Catering to make overall improvements in the operation and profitability of all catering outlets.
14. Review the staff rosters to align with customer demand.
15. Help develop a KPI reporting pack to monitor and demonstrate improvement in our Retail Catering Services

The expectation is that this is a minimum of 3 months work and potentially up to 6 months, depending on progress.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.