Job Description

TRIbuild Solutions are looking for an experienced and professional Customer Service Coordinator for Escalations in a telecoms/network services business, based in Bristol. Contract for 3-6 months or more, 40-45 hours per week.

Job Summary:

To liaise with customers and other internal and external stakeholders in order to manage escalations, complaints and issues which arise out of the day-to-day business to successful outcomes.

Overview of Responsibilities:

* Manage incoming communication, which can be via e-mail, telephone, etc, from any external stakeholder such as a customer, client, local authority, etc.

* Proactively identify and understand the issue(s) and ensure they are suitably logged and detailed within the salesforce system and any other system which may be required.

* Escalate 2-hour resolution jobs as and when required.

* Day to day management of escalations inbox.

* Answering calls from escalation number.

Experience/Knowledge:

* Excellent interpersonal / communication skills.

* Self-motivated and thrives in a busy working environment.

* Results orientated.

* Able to cope with pressure and remain calm.

* Awareness of customer satisfaction for both internal and external sources.

Please get in touch with Leon for more information