Job Description

Test Lead

Local government

3 to 5 months initially

£500 (outside IR35)

Start date: ASAP

South east - Hybrid working

My client is looking for a Test Lead to provide testing expertise on a project to introduce Voice AI and related automation to improve customer services ("Voice AI") and deliver a challenging and ambitious range of efficiencies and savings over the next two years.

The role will include the following:

Test strategy and approach - to be drafted, reviewed internally, updated following feedback, and ready for sign off.

Test cases and/or scripts for each user story in a sprint.

Text execution with pass/fail metrics to include the following:

Integration and system testing

End-to-end testing

Regression testing

Performance testing and ideally load testing, to highlight any long delays.

Participation in key Agile ceremonies as well as triage meetings during hyper-support after each go-live

Bug reporting and tracking, including steps to reproduce, severity, screenshots, and resolution status.

Advise on (but not undertake) User Acceptance Testing, as required.

The testing should cover a range of devices (e.g. smartphones, smart speakers, web chats, emails, SMS and potentially WhatsApp messages) ideally in a range of simulated or real settings (e.g. noise backgrounds) and should include:

Voice services:

Speech/voice recognition including validating command recognition and intent mapping.

Natural language understanding (NLU)

Ensuring all voice outputs are clear and easily intelligible.

That a wide range of users are understood by the voice service

Outputs are friendly, easily understood accurate and correct, conform with all training materials and configuration work, and work as intended, e.g. sending the correct link by text when asked to

User experience (UX) including error handling and recovery pathways.

Functional behaviours such as updating LOB applications, sending text messages, reverting to previous menus, ending calls appropriately, escalating calls, etc. If you have the relevant skills and experience as a Test Lead in Local Government, Please apply immediately. Interviews for the successful shortlist to be carried out next week.

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