Job Description

Job Title: Advice & Wellbeing Specialist (Temp)

Location: North West London

Pay Rate: £17.42 per hour (PAYE) or £21.53 per hour (Umbrella)

Working Hours: Monday to Friday, 8am – 5pm (42.5 hours per week)

Start Date: 21st October 2024

North West London: 2 months

Joshua Robert is working with a well-known UK-based Housing Association on a number of roles across the country. They are currently seeking an experienced Advice & Wellbeing Specialist to join their team on a temporary basis.

Role purpose:

As an Advice and Wellbeing Specialist, you will report to the Advice and Wellbeing Team Leader. You will deliver proactive and trauma-informed support to meet the holistic needs of residents facing complex and vulnerable circumstances to not only sustain their tenancies, but to truly flourish in their homes and neighbourhoods. You will work closely and collaboratively with residents in their homes and neighbourhoods to understand their immediate needs, as well as their wider goals and aspirations to achieve sustainable outcomes. You will do this through a mix of direct support and advocacy, as well as exceptional partnership working with other Peabody teams, our contractors, statutory and voluntary services, and by supporting local wellbeing projects

Your role covers everything from working with the Allocations, Financial Inclusion and Neighbourhoods teams to providing peer support to colleagues. If you're passionate about customer service, and resilient with a positive and can-do-attitude, we want to hear from you.

Key Results:

Work with the Allocations, Financial Inclusion and Neighbourhoods teams to target early tenancy support to new residents who need this and ensure others know how to access your support if facing any difficulties in the future.

To be successful in this role, you’re:

experienced in working with vulnerable people and providing frontline support and advice

experienced in working with complex cases

an excellent communicator - both written and verbally

exceptionally organised with the ability to self-manage a diverse and varied caseload, and able to prioritise work effectively and produce high-quality work Key Responsibilities:

As an Advice & Wellbeing Specialist, you will be supplying holistic wellbeing support that supports residents to sustain their tenancy accordingly.

Ensure residents can quickly and easily access a wide range of quality advice and support directly through you and your network of both statutory and voluntary sector partners

Actively build strong partnerships with other Peabody teams, housing associations, local authorities, statutory and voluntary services to promote effective muti-agency working and information sharing

Make sure colleagues and contractors can easily access advice and make referrals to you when they come across residents needing support by being visible, engaged, and present in your locality, and by the supporting the triage system

Take ownership of delivering a brilliant customer experience, whilst maximising the use of meaningful referrals to both statutory and voluntary services

Help build the capacity of colleagues and contractors to identify resident needs and to make early referrals by sharing regular feedback and encouraging professional curiosity at team meetings, toolbox talks and case conferences

Work with the Allocations, Financial Inclusion and Neighbourhoods teams to target early tenancy support to new residents who need this and ensure others know how to access your support if facing any difficulties in the future

Support the delivery and promotion of wellbeing hubs and cafes, as well as other projects in your region About You:

You will be....

An expert in a range of advice, wellbeing, and advocacy services with extensive experience of managing a large and varied caseload

Self-motivated and resilient with a successful track record of engaging and supporting people facing vulnerable and complex circumstances

Able to build good working relationships with internal team and external stakeholders, representing the organisation positively

Experienced in working in different settings and effectively managing risks for yourself and residents  

 You will have....

In-depth knowledge and experience of wide range of advice, wellbeing, and advocacy services such as tenancy support, physical and mental health, social prescribing, family intervention, digital inclusion, safeguarding etc

An in-depth understanding of the operating context of social housing and the challenges faced by residents relating to poverty, inequality, and exclusion

A recognised advice, information, and guidance qualification and/or a similar qualification in a related field such as welfare rights, counselling, coaching etc

A demonstrable commitment to our values, which are to do the right thing, pull together, celebrate diversity, love new ideas, be kind and keep our promises Must have:

Enhanced DBS 

Full UK Driving Licence Working Week:

Monday to Friday

9am till 5pm