Job Description

Joshua Robert is working very closely with a UK-wide Housing Association.

Job Title: Support Worker (Offender Services)

Location: Bromsgrove, Worcestershire

Pay Rate: £12.94 per hour (PAYE) 

Working Hours: Part-Time - 16 hours per week

Start Date: 06th January 2025

Job Purpose:

To reduce re-offending by the delivery of high-quality accommodation and community-based services

To contribute to the development and delivery of the strategic vision of the client by supporting the ongoing growth and sustainability of the business

To ensure the health and well-being of clients through managing safeguarding issues, sharing good practice and managing risk effectively

To deliver a great service to our clients that engages them in working towards their positive futures

To meet business standards of service delivery that surpass commissioners’ requirements and expectations

To contribute to the quality and performance management for the area Requirements:

To be based at a project within the scheme area, but will be required to travel and work across all sites within the service delivery area, as well as to other sites for meetings, training etc.

To have a full driving license, access to a car and enhanced DBS disclosure are required

Working knowledge of the Criminal Justice System, supported housing agenda and services for offenders

Requirement to work occasional unsociable hours, including evening and weekend work.

Requirement to participate in a 24-hour on-call rota to meet the needs of the business and its clients. Main Duties:

Client Service

Ensure services are delivered in line with values that also meet its quality and service standards

Ensure all safeguarding policies and procedures are always implemented

Ensure complaints and compliments are welcomed, addressed appropriately and used proactively to instigate action plans for the continuous development of services within the scheme, to ensure high standards of service delivery

Promote and support opportunities for clients to be actively involved in the development and delivery of their services and actively responsible for ensuring a culture of client engagement is integral to the way in which services operate and develop to match client expectations and requirements

Maintain high standards in client service delivery ensuring clients are treated with dignity, respect and courtesy always thereby ensuring high quality delivery of services, as determined through quality assurance of services

Ensure effective collaborative working with all departments, stakeholders and referring agencies takes place to deliver key aspects of service performance; ensuring specific tasks such as voids, repairs, arrears/bad debts, health and safety, support and risk planning, and all compliance accreditations are achieved for key performance indicators and regulatory requirements. Financial Performance

To ensure you work within the allocated budgets

Ensure all financial policies and procedures are adhered to, and ensure appropriate action in response to internal and external audit recommendations/requirements Service Quality

To ensure service excellence through promoting the rights of all stakeholders to access high quality services be a role model in setting, expecting and achieving high standards

To ensure all processes and practices are of the highest quality to promote achievement of client outcomes; particularly those concerned with attainment or maintenance of independent living and non-reoffending

Promote services and build positive working relationships with relevant support and health professionals, and voluntary organisations

Develop and maintain positive working relationships with criminal justice agencies, health, housing, social care and third sector professionals, through for example, attendance at liaison/co-ordination meetings to support the delivery and development of quality services that meet identified needs of clients

Provide any local market intelligence to support the development of new services

Contribute to the development of new activities to expand the organisation’s range of services e.g. to females, ex-military personnel, people with mental health difficulties, domestic abuse perpetrators etc.

Represent the organisation at appropriate levels and support the Scheme Manager / Senior Support Worker and Head of Housing First and Criminal Justice Services , deputising as and when required at meetings to maintain the profile and reputation of the organisation

Maintain high standards of accommodation through ensuring key aspects of property performance deliver against targets, specifically in relation to key performance indicators and regulatory requirements such as, voids, repairs, health & safety, and fire safety

To support delivery and monitoring of any Service Improvement Plans Staff

To participate in the organisation’s appraisal, development and regular and structured supervision processes

Maintain internal relationships, seeking support from the Scheme Manager / Senior Support Worker and corporate departments as required

To adhere to and assist in the implementation of fairness strategy Community

Act professionally and present a positive image of the client to colleagues, key stakeholders and professionals internally and externally always

Manage local community relationships to minimise risks to clients and ensure ongoing community safety / public protection  General

Ensure that you comply with relevant health and safety legislation, safeguarding and data protection requirements in line with polices and procedures

Promote equality of opportunities for clients, staff and all stakeholders accessing services, developing services to meet the needs of individuals and communities respecting diversity of age, faith, culture, gender sexuality or other characteristics

Ensure the delivery of support to clients in a non-judgmental manner

Maximise your own personal development by positively contributing to induction, supervision, training, appraisal and team meetings and by attending relevant professional training, seminars and conferences

Undertake other duties as and when required, in line with the operational needs of the business Person Specification

Experience supporting vulnerable adults

Ability to work effectively with a range of stakeholders including clients, staff and external partners and commissioners.

Able to manage conflicting priorities and a busy schedule of short-, medium- and long-term activities. Can prioritise and deliver against objectives

Organised and methodical in delivering service excellence using procedural and legislative frameworks.

Demonstrate sustained levels of personal initiative to be creative and innovative and deliver effective service solutions

Excellent skills in working with vulnerable people

Knowledge of the Criminal justice system

Knowledge Drugs and alcohol services

Clear understanding of managing risk of harm and risk of re-offending

Understanding and implementation of fairness, equality and diversity activities

The ability to make a difference

The determination to deliver results

A non-judgmental approach to service delivery

Flexible and adaptable approach to achieving goals

Ability to build strong relationships, internally and externally

Good team player

Ability to multi-task and work under pressure

A commitment to continuous