Job Description

Role: Housing Performance Manager

Contract

Pay: £34 an hour

Location: Wembley

About the Role

To ensure that tenancies are managed and enforced consistently and in line with tenancy agreements and appropriate legislation.

To develop and manage a team of front-line Housing Patch Managers to deliver high quality, resident centric, efficient and compliant end to end let to relet tenancy management for a portfolio of BHM tenants.

To support the General Needs and Travellers Service Manager and the Head of Housing and Neighbourhoods in driving forward improvements, to realise the vision of a being a joined up, cohesive and resident focused landlord, renowned for excellent customer service.

Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.

Support effective working relationships and act as an ambassador and advocate with external organisations.About you

Will be required to have or achieve a Chartered Institute of Housing Level 4 qualification.

Detailed knowledge of Housing Management law, in particular the Landlord and Tenant Act 1985 with a focus on possession proceedings for rent arrears, anti-social behaviour, succession and discretionary tenancies.

A record of achievement demonstrating a strong work ethic, handling complex situations and personalities, bringing the best out of people.

Good communication skills, both oral and written, with the ability to communicate effectively and professionally with a wide range of stakeholders, both internally and externally, including presenting cases at Court.

Ability to manage staff resources and workloads to consistently meet KPIs and deadlines.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies