Job Description

Job Title: Head of Volunteering Experience

Salary: 

Grade I - £62,000 per annum (Gilwell based, inclusive of Outer London Weighting)

Grade I - £60,240 per annum (homebased)

Location:  Gilwell Park (Hybrid working) or Homebased

If Gilwell Based contract the expectation would be to come into the office once a week plus one day a month for collaboration with the wider team.

If home based contract, then expectation is approximately once a month.

Contract Type: 15 months fixed-term contract to cover maternity leave (starting in February 2025)

Working Hours: 35

The Scouts is seeking an enthusiastic, collaborative leader to step into a pivotal role, driving the central strategic design function for volunteering at Scouts to enable our 140,000 volunteers to deliver Scouting locally in a safe, engaging and impactful way to provide life-changing experiences for young people across the UK.

About the Role

As Head of Volunteering Experience, you’ll lead three key teams dedicated to improving how we support and engage volunteers. The Volunteering Design Team develops online resources and guidance, the Volunteer Learning & Development Team crafts engaging training, and the Volunteer Transformation Team designs improvements to enhance overall volunteer satisfaction. Together, these teams work to deliver a positive, inclusive, and impactful experience for all volunteers.

In partnership with the UK Lead Volunteer for People and other key stakeholders, you’ll drive the implementation of our volunteer transformation programme. This work focuses on:

Streamlining volunteer recruitment and onboarding to be inclusive and welcoming

Supporting local teams by optimising volunteer roles and responsibilities

Delivering accessible, engaging learning resources that equip volunteers with essential skills

Creating a rewarding, community-driven volunteer culture that fosters inclusion and motivation

Continuously improving our digital tools that simplify volunteer management at all levels

Why Join Us?

This is a rare opportunity to make a significant difference within the UK’s largest voluntary youth organization. You’ll play an instrumental role in ensuring that Scouts’ volunteer experience aligns with modern needs and attracts a diverse range of new volunteers. You’ll also join a friendly, social, and collaborative team that values inclusion, whether remote or in person, and actively supports development through regular departmental meet-ups and social activities.

This maternity cover position offers a chance to lead with impact, guiding a dedicated team and contributing to the growth and reach of Scouting in underrepresented communities across the UK. Step into a role that not only advances the way volunteers engage with the Scouts but also shapes the future of youth opportunities nationwide.

Join us to lead transformative change in volunteer engagement and experience!

What we offer in return:

We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. We prepare young people with skills for life, we believe that hard works pays off and always invest in our staff, becoming Investor in People Gold 2022.

For a full list of our benefits click