Job Description

A well-known company within the fashion industry is looking for a bright German speaker to join them on their ride in maintaining outstanding customer service worldwide! As a German speaker you will be involved in an enjoyable, vibrant team, where no days are the same.

This role is a remote based anywhere in the UK. Within your role you will be in charge of delivering excellent customer service across the German market for fashion brands.

Your duties will include:

Provide first class customer service via telephone, email and chats across the German market

Responsible for all orders and keeping accounts up to date on any outstanding orders

Dealing with return, refunds and exchanges

Maintain knowledge of products by keeping up to date with new products and providing guidance and advice on the products

Working closely with the management teamAbout you:

The successful German speaking candidate will be confident, outgoing and have a good understanding in delivering great customer service. You will have previous experience within a customer service or retail based role. It is an exciting opportunity for a skilled German speaking Customer Service Representative who is not afraid of taking challenges and want to develop their skill sets in a successful company.

Profile:

Required to be fluent in German and English, both written and spoken

Experience working in a customer support, customer services, client support or retail based customer service

Knowledge of Microsoft operating systems

Demonstrated interpersonal skills and ability to work as part of a team or independently

Strong communication skills: active listening, writing/typing, informal communicationTo apply, please send your CV in English and in Word format to Tom

languagematters is acting as an employment business in relation to this vacancy