Job Description

we are looking for an Estates Officer to join a Social Housing provider in the West Midlands on a temporary basis. The Estates Officer will be responsible for delivering a high quality tenancy and estate management service.

Job title: Estates Officer

Location: West Midlands

Hours: Mon/Fri 35hrs

Salary: £25ph via umbrella

Contract: Temporary

Estates Officer duties:

Deliver proactive tenancy and estate management services that reduce the risk of harm to residents, damage to assets and tenancy failure through professional and timely interventions

Identify the need for, implement and review building and environmental improvements, local lettings and/ or community safety plans for schemes that will improve the sustainability of schemes, by improving the quality service, value for money and customer satisfaction.

To provide a proactive estate management service, including the lettings and management of garages and the management of CCTV systems.

To be responsible for developing and maintaining Emergency Response Plans.

Take a proactive approach to overseeing the management of decants, abandonments, void properties and tenancy terminations to ensure properties are recovered in a timely manner and costs associated with waste removal, damage, neglect, arrears and void loss are kept to a minimum.

To form effective relationships with customers to maximise the duration of their tenancy from sign-up to termination

What is required for the Estates Officer role:

Standard DBS

Working in a customer service environment and delivering excellent customer experience.

Operational experience of delivering Housing Management services, including the application of housing and other relevant legislation.

Personal contributions to service improvement and development of policies and procedures.

Track record of delivering successful business outcomes.

A good working knowledge of housing and other relevant legislation.

A sound knowledge of accepted good practice in service delivery within the social housing and customer service.

Ability to monitor and control devolved budgets.

We will also accept CV'S from the following: Block Manager, Estates Surveyor, Ground Maintenance Officer or Property Officer.

If you are interested in the Estates Officer role, apply online now or contact Laura on (phone number removed)