Job Description

REMOTE COMPLAINTS HANDLER 12 MONTH FTC

REMOTE

£28,500 (PRO RATA)

We have a great opportunity for an accomplished Complaints Handler to join our client on a 12 month FTC. The role is working for a national organisation, where you will be joining a dedicated Complaints team, handling a range of customer complaints through to resolution.

Responsibilities:

As a Complaints Handler, you will be:

* Handling a range of complaints through to resolution, collecting any additional information required and ensuring customers are kept informed of all developments.

* Acting in line with regulations and policies, ensuring actions are completed within the necessary timeframes.

* Working to KPIs and deadlines.

* Collaborating effectively with other internal teams, including senior stakeholders.

* Ensuring the CRM system is updated after each development and customer interaction.

Requirements:

To be considered for the role of Complaints Handler you must have:

* Previous phone-based customer service experience, ideally within a property or repairs environment.

* Proven experience handling a range of complaints through to resolution, taking ownership of each case.

* Strong experience using CRMs, ideally SAP.

* Excellent communication skills, able to collaborate at all levels, internally and externally.

* Experience dealing with sensitive and confidential information.

* Passes in GCSE Maths and English or equivalent.

* Strong organisation skills and good time management.

So, if you are interested in becoming a Complaints Handler, then apply with your CV today.

Why miss out? Apply now