Job Description

Customer Service Administrator

£25,000, Burgess Hill, 9-month Fixed Term Contract from Jan 25, Monday to Friday 9am - 5pm, holiday, pension

The Role

A rare opportunity has arisen to join a well-established small Private Medical and Travel insurance business as a Customer Service Advisor to provide cover for a 9-month fixed term maternity contract from January 2025. Working as part of a small team, this blended customer service and administration position is primarily responsible for assisting customers with their enquiries, and processing customer policy documentation.

Providing help and assistance across multiple platforms, including emails, live help, & telephone from potential customers, existing customers and brokers/agents.

Processing new business documents, membership documents, and renewals.

Diary follow-ups.

Ensure legal compliance by following company policies, procedures, guidelines, as well as UK/EU insurance and FCA regulations.

Requirements

We would expect the successful Customer Service Administrator to have experience in an office-based customer service or Administration position. You will have fantastic communication skills and always work to ensure you produce highly accurate work. Experience in Private Medical Insurance is desired but those with solid office based Customer Service experience will certainly be considered. This role could suit someone who has worked as an Administrator, Client Services Executive or Insurance Administrator.

Company Information

You will be joining a long-established small business of about 15 people. The Company pride themselves on providing a friendly and dynamic environment and look to bring on board personable and enthusiastic staff. Their offices are based centrally in Burgess Hill, about a 5-minute walk from the nearest train station.

Package

£25000

Burgess Hill

Monday to Friday 9am - 5pm with 1 hour lunch

20 days holiday + Bank holiday (pro rata to the contract length)

Pension (employer matched contributions to 5%)

Travail Employment Group is acting as an Employment Business in relation to this vacancy