Job Description

Compliance Administrator

£22,000 - £24,000 per annum

Birmingham

Full Time

Fixed Term Contract – 1 Year

We have a fantastic opportunity for a highly motivated Administrator to join our Compliance Assurance Team to work collaboratively across a range of service areas; supporting and challenging service providers to ensure high quality services are delivered consistently.

The role

The Compliance Administrator will be part of the Compliance Assurance Team, who’s function it is to obtain and seek assurance that all statutory compliance requirements are met in relation to properties we utilise for our residents.

On a day-to-day basis you will liaise with managing agents, requesting and chasing for compliance documentation relating to property, which is then checked and verified before the property is approved for use. This function is an integral part of our property onboarding procedures, making sure that all of our properties remain compliant with all H&S legislation.

A great team player, you will work with other colleagues across the organisation, to meet all compliance requirements, including following escalation procedures and ensuring compliance with our Provider Performance Management Framework (PPMF).

You will deal with enquiries from providers by telephone, email and assist team members and providers with property / document related queries.

About you

You will have:

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Experience of working with external stakeholders and building relationships with others

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Experience of administering and managing multiple contracts working with service providers and delivering positive outcomes

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Effective communication skills, both written and verbal

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The ability to deliver excellent customer service

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Good numeracy and IT skills with experience of the Microsoft suite of products

About Us:

Concept Housing Association CIC is a leading social housing provider in the West Midlands, committed to making a positive impact. We provide over 5,400 homes across Birmingham, Bradford, and Telford, with plans to expand to 7,200 homes by 2025. We're embarking on a transformative journey to modernise our services, invest in our people, and enhance quality and choice for our customers.

Inclusive Culture:

We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief