Job Description

Job Responsibilities/Skills Required

* Reporting to the firms IT Director, you will be responsible for managing a team of 4 IT Support Analysts, whilst providing hands-on technical support for all UK offices.

* You will be expected to assist the support team in their duties, providing 1st/2nd/3rd line support, via email/phone, in-person and remotely.

* Assist the Senior IT Engineer in managing the desktop/infrastructure projects.

* Maintain 3rd party and vendor relationships.

* Experience supporting a Microsoft Cloud/On-prem environment - Active Directory, Exchange Online, Azure, Azure AD, Intune, Teams

* Knowledge of Networking Protocols & - DNS/VPN's/Switches/Routers/Firewalls/VLAN's/Cisco Meraki - Wi-Fi

* Some experience of virtualisation & Servers helpful.

* Help manage the firms' IT policies & procedures and contribute to service improvement where possible.

* Manage the firm's IT Assets

* Assist in the employee hiring process, professional development of staff and employee appraisals.

* Deputise for the IT Director when required.

This role offers hybrid working - 3 days onsite/2 days WFH. These could be different days each week and some flexibility is required. This is an Outside IR35 contract