Job Description

Job Title: Rail Coordinator

Location: Edinburgh

Contract Length: 6 months

Rate: £40 per hour PAYE

Job Purpose

As a Rail Coordinator, you will serve as the primary interface between the client and internal/external stakeholders, protecting the client’s assets and reputation by delivering within agreed timescales. You will manage activities within specified resources and budgets, ensuring all expectations are met.

Key Accountabilities

- Stakeholder Management: Act as the liaison with local authorities, key stakeholders, and the client’s internal communications teams to manage and resolve public complaints within established timeframes.

-Safety & Technical Compliance: Provide safety and technical guidance to stakeholders, ensuring alignment with corporate policies and standards.

-Environmental Compliance: Oversee environmental issues, ensuring adherence to all relevant legislation.

-Cost Recovery & Liability Management: Manage processes to recover third-party costs from the client where relevant and protect the client from potential liability claims.

-Customer Satisfaction: Coordinate proactive and reactive actions by the Delivery Unit to optimise customer satisfaction levels.

-Work Quality Assurance: Implement and maintain a quality-check program for work conducted.

-Work Planning: Develop, agree on, and manage a standards-compliant plan of works that aligns with stakeholder expectations.

-Budget Management: Oversee contractor and staff budgets as instructed.

-Community Relations: Work alongside the Community Relations Manager to manage the pre-notification process effectively.

Skills, Experience, and Qualifications

-HND/HNC qualification or equivalent experience

-Strong understanding of corporate policy concerning public complaints

-Proven success in customer relationship management

-Advanced problem-solving skills

-Excellent interpersonal, influencing, communication, and organizational skills

-Demonstrated ability to influence both internal and external stakeholders

If you are interested in applying for this role, please forward your CV to (url removed) or call (phone number removed) for more information.

Ganymede specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis – for more opportunities like this one, visit our website. 

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Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation