Job Description

Our client, Scottish Power based in Cumbernauld are currently recruiting a Support Administrator for their technical training team on a long term contract, initially 12 months

This role will be an office based role at the Cumbernauld training centre (G680DF)

Range of admin tasks including scheduling of training courses, rescheduling of delegates, room booking.

Multi-task on various-different training schedules

Work together closely as a team and with colleagues in the wider HR department

Work as a team to take ownership of queries and all assigned activity, manage expectations in line with agreed principles and processes and strive to provide fast, efficient and accurate service to customers.

Maintain a positive attitude, professionalism and use positive language when interacting with customers by email or over the telephone

Skills

Confident with Excel / producing spread sheets etc

Admin experience in a busy operational environment

Have some experience in event management, booking/uploading, cancellations, and rescheduling and closing down

Have excellent customer service, produce good quality of work, closing the loop, acting on feedback, taking ownership of tasks and able to demonstrate flexibility

Able to work within agreed processes and timelines, taking ownership for issues and escalating where appropriate, acting on customer feedback