Job Description

We are looking for a Customer Service Advisor to join the team of a well established organisation in th South Tyneside area, offering a temporary position and the chance to gain even more experience in the customer service sector.

Customeer Sevice Advisor

Monday to Friday

13-14ph paid weekly

South Tyneside (NE32)

Temporary

As a Customer Service Advisor, your main duties will be:

• Provide a professional reception and customer service desk facility
• Undertake general administrative duties including updating customer records, application processing, photocopying etc.
• Proactively respond to and resolve in a timely, courteous way, a wide range of customer queries either face to face or by telephone, email, livechat, Social Media or in writing
• Take responsibility for obtaining all information necessary to process and resolve a query/complaint, only escalating it to others when it is appropriate.
• Where necessary, put the customer in contact with appropriate colleagues or departments, ensuring required information is transferred efficiently
• Maintain accurate computerised information systems by inputting, updating analysis and extracting data. You will also regularly update and monitor customer information held on the system
• Proactively identify service improvements making recommendations to improve overall customer service and/or working practice and provide information

To be successful as a Customer Service Advisor, you must:

• Have previous customer service experience such as call centre agent, call handler, complaints handler, complaints officer, customer support officer etc
• Good understanding of systems and recording data
• Provide excellent customer service at all times

If you are interested in this role, please apply directly to this advert. For more information, you can contact Megan on (phone number removed) or (url removed)