Job Description

Business Support Officer

Southwark

20/hr

Start date: ASAP

Full Time: Mon - Fri - 36/hrs a week

Hatched Recruitment is working with the local authorities and we are looking for a Business Support Officer in the Southwark area.

We are looking for a Business Support Officers in Adopt London South to support our Adoption Services, this will be across 10 Boroughs. The roles is in the Post Adoption Team, but helping to cover the Recruitment Team and assistance with Non-Agency Assessments. They may provide a first point of contact for the children, families and adopters supported by designated teams, identifying needs and providing appropriate support and advice. The postholder will provide key administrative support across designated teams that ensures timely and appropriate interventions with children and their families.

Business Support Officer Role:

Primarily be taking calls from families on the Helpline needing Adoption Support in a pressurised setting,

Responding to enquiries, urgent requests and

Supporting a team of Social Workers.

The work will cover a wide range of adoption support and administrative matters.

Working with confidentiality and sensitive Adoption issues

Working with Recruitment Team and first point of contact

Assisting with data and tracking for recruitment

Working closely with Social Worker on Non-Agency Assessments

We are looking for someone

Some understanding and experience of adoption support

The post holder will need to have an ability to be empathic

Able to signpost people to enable reduced waiting times.

Knowledge of Case Management systems

Confidentiality and sensitive to Adoption matters/clients

Awareness of vulnerability of Birth Parents and families under stress