Job Description

Resident Liaison Officer required to join the team with a large social housing contractor to work in Greater Manchester, Bolton, Oldham and Rochdale working on kitchen and bathroom schemes. The duration of the contract is for 4 weeks work but could turn into a permanent contract.

Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

Job Role Includes:

• To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
• Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
• To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
• Personnel must be professional and of the highest standard
• Provide an efficient, courteous and professional service to all telephone callers
• Ensure written correspondence to residents is generated and distributed in line with the programme of works
• Carry out choice events, consultation events and individual consultations with residents regarding future work
• Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
• Manage the Resident's complaints procedures as a point of escalation.

Essential: Driving Licence, own transport, previous experience/similar job role

Benefits

• 13 PAYE OR 16 per Hour Umbrella
• Monday to Friday working week - 8am - 4:30pm
• Street Parking

To Apply

Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!