Job Description

ICS Account Manager – Midlands

Function: Customer

Location: Field Based                         

Contract type: 12 months fixed term

Job Ref: 992

Salary: £38,728 potential to rise to £45,562 over 3 years

Closing Date: Friday 15th November 2024

NHS Supply Chain are recruiting for an ICS Account Manager in our Hospital Care Team

Every day you will … 

Developing and implementing ICS level plans to deliver value beyond savings across an ICS utilising a consultative approach

Developing strong senior relationships and being able to co-ordinate and structure internal resources to support customer activities

Influencing a complex business internally to support the goals of the customer which the Regional ICS lead will co-ordinate

Accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required

Working collaboratively with colleagues responsible for other activities (such as clinical support and systems training etc), and co-ordinating those activities into a single customer plan

Identifying, managing and accelerating delivery of growth and savings opportunities for assigned territory.

Owning first line customer relationship

Working collaboratively with customers and colleagues to achieve joint goals

Driving value for customers

Accountability for revenue and savings KPIs within assigned region

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Car Allowance - subject to criteria

We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 

27 days holiday plus bank holidays, with the option to purchase an additional 5 days.

We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

Generous pension scheme (with us contributing 12% when you contribute 6%)

Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

2 days of paid volunteering leave allowing you to give back to your community. 

Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Influencing senior stakeholders both internal and external

Effectively engaging at a broader and deeper level across our customer base, whilst influencing a complex business internally

Being able to hold strong internal networks and relationships to influence decisions successfully in the interests of our customers

Advanced level of consultative selling

Building effective relationships and engaging with a wide network

Leveraging a wide network to provide insight and influence outcomes

Utilising a customer focussed approach

Clear and effective communications skills

Managing complexity

Ensuring accountability

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at  

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply