Job Description

Job Title: Digital Communications Supervisor

Salary: £36,500

12 month Fixed Term Contract

Location: Milton Keynes

We have a fantastic opportunity for a communications, PR, or marketing professional with expertise in creative content writing, digital solutions and improving customer operational experience.

You will have experience of managing a team, worked on a variety of projects, be instrumental in adding value to services and have the ability to make independent decisions. This highly rewarding role will give you the opportunity to make a real difference to the customer journey, streamline support services and assist in the development of the team.

Key responsibilities for a Digital Communications Supervisor

* Lead and develop team members to build skills in creating, maintaining, and enhancing company digital solutions to ensure a top-tier inquiry service

* Motivate and train team members, manage resources effectively, and plan to support a seamless customer service experience across all communication channels

* Oversee updates and maintenance of the training portal, ensuring resources are current and valuable for team use

* Utilise data insights to evaluate team performance, identify efficiency opportunities, and drive innovations that enhance user support and streamline processes

* Provide clear, regular updates on team and project status to stakeholders, ensuring transparency and accountability

Essential skills for a Digital Communications Supervisor

* Experience in project management

* Strong people manager

* Demonstrable track record in content creation & reviewing digital content

* Training and presentation skills

* Strong self-motivator with proven ability to meet project deadline

* Relevant experience in communications, marketing, public relations, journalism or other media professions

Benefits for a Digital Communications Supervisor

* Training and development opportunities

* Hybrid working arrangements

* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plan