Job Description

To work as part of a payroll support and HR Administration team responsible for processing of a broad range of payroll-related transactions received from internal stakeholders, whilst adhering to Service Level Agreements.

To provide customer-focused support to UK-based colleagues on the telephone and via email on a broad range of payroll matters.

To provide daily support to internal and external stakeholders to enable the successful running of the payroll from start to finish and to also produce important HR correspondence for internal and external stakeholders, including employment references, Solicitor's reports and mortgage/rental operations.

Key Accountabilities

Process Payroll related transactions from internal stakeholders, such as:

Detached Duty, Standby, On Call

Onetime payment submissions

Memberships, Loans, PASS scheme

Working Party Subsistence

P45 / New Starter Declarations

Settlement Agreements

Court OrdersProcess Time related transactions from internal stakeholders, such as:

Overtime

Shift Changes

Sickness

Phased Return to Work

Time Savings Accounts, Salary OffsetProcess HR Administration related activities:

Complete transactions in relation to all HR administration activities, e.g. references and solicitors' letters

Provide first level support to all clients on the flexible benefits platform.

Maintain e-pay tool and provide first line of support when dealing with stakeholder queries

Produce documents through mail merge for internal mail shots and divisional correspondence

Manage all aspects of the relationship with the external e-payslip providerKey Qualities

Customer focused and results orientated, with a logical approach to completing tasks

Be able to work using your own initiative and develop effective solutions to problems

Must be a team player and proactively assist other team members when needed

Ability to work under pressure to agreed deadlines

Work with minimum supervision, self-motivated

Excellent interpersonal skills, be well organised and have a flexible approach

Committed to support continuous improvements

Organisational and planning skills are essential to this roleExperience & Knowledge

Experience within a payroll environment, with particular focus on payroll data input and handling payroll queries

Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions.

Experience of a computerised payroll system (SAP would be desirable)

Experience of working in a busy office environment and performing a broad range of administrative duties

Proven customer service experience both verbal and written

Working knowledge of Microsoft Office, or G Suite, especially word processing and spreadsheet applicationsGuidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy