Job Description

IT Service Desk Analyst

Contract | €160-€190/day | Dublin

A client of mine is looking for an experienced IT Service Desk Analyst to provide essential Level 1 and Level 2 support within their Dublin office. This role involves managing and resolving user issues efficiently across a Windows-based environment while supporting various infrastructure and application tasks.

Responsibilities:

Provide Level 1 and Level 2 support for Windows environments, including Office 365 and Active Directory management.

Troubleshoot software, hardware, and network connectivity issues, escalating complex cases as necessary.

Manage and resolve user requests through the ticketing system, ensuring accurate documentation.

Assist with onboarding new employees by configuring accounts, hardware setup, and initial IT orientation.

Support infrastructure maintenance tasks, including hardware checks and software updates.Requirements:

2+ years of experience in an IT support role, preferably within a Windows-based environment.

Familiarity with Active Directory, Office 365, and basic networking (DNS, DHCP, TCP/IP).

Experience with ticketing systems and remote troubleshooting tools.

Certifications such as CompTIA A+ or Microsoft 365 Certified: Fundamentals are desirable.If you're an IT Service Desk Analyst looking for an onsite role in Dublin, or if you're open to exploring other opportunities, please contact Jamie McCaul at Reperio Human Capital to start a conversation today.

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