Job Description

We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.

This role will be an initial 6 month contract with hybrid working of 2 days a week in Reading.

The key area for this role is being able to use data and insight to make informed decisions, solve problems and input to operational and strategic plans. Demonstrate the ability to gather, analyse and present information in business terms and present this to management and senior leadership teams.

Responsibilities:

Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels

Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners

Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders

Actively manage the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance

Manage a team to ensure the driving of and performance of data operationsExperience needed:

Previous experience of working within IT for a telecoms company particularly IT systems such as BSS/OSS to deliver actionable insights

Experience of managing a team to drive operational performance

Conduct statistical data analysis and present findings to both technical and non-technical audiences

Create comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement

Strong reporting skills with the ability to explain complex data to both leadership and non technical stakeholders

Experience of reporting tools and scripting languages such as Helix, Splunk, and DynatracProject People is acting as an Employment Business in relation to this vacancy