Job Description

We are seeking an experience Contract Support Administrator based at a client site in Edinburgh City Centre.  The ideal candidate will have previous experience of working in a similar role coupled with experience of customer service, finance and general administration duties.  This role will be offered on a temporary – permanent basis, paying up to £14.42ph DOE, working Monday – Friday 40.00 hours per week.

Purpose:

To ensure the smooth running of the contract by providing support to either an individual or team. This role is vital for the smooth-running of a business.

Key Responsibilities:

Providing first line helpdesk support to the Client by answering phone calls and emails in a professional and timely manner.

Log and manage calls using the computer-aided facilities management (CAFM) system.

Coordination of works through the CAFM system (training will be given), including the planning and scheduling of works orders for both inhouse and subcontracted services.

Champion the requirement within the team to ensure the system is used correctly and records of work carried out are recorded on the CAFM system.

Ensure all works are completed and invoiced by subcontractors in line with set KPIs.

Support of the organisations performance management system (AES). Including data analysis, creation, and completion reports.

Maintain excellent working relationships with clients, suppliers, and subcontractors.

Provide system engineering support for the CAFM system.

General Administration:

Attendance at Client meetings relating to service as required.

Assist in the coordination of weekend and holiday shutdowns with Site Leads and Supervisors.

Ensure Company updates are communicated to all internal teams.

Organise and attend offsite meetings as required.

Attend marketing and conference events when required.

Act as a liaison to the Training and Organizational Development Manager for organising and booking training for all teams.

Assist in the onboarding of new staff.

Methodical and analytical approach to work required.

Attention to detail in terms of service is essential.

Any other general administrative tasks.

Qualifications, role specific knowledge and skills

Microsoft packages, specifically: Outlook, Excel and Word

Desirable

Knowledge of CAFM Systems (training will be given)

Experience in a helpdesk/ planning/ scheduling or coordination role

Experience working in a facilities maintenance or building services environment

What to Do:-

If you are interested then please submit your details now.

Please note if you have not heard from us within 5 days, then your application has not been successful.

PRS is an equal opportunities employer