Job Description

We are currently looking for people either with an excellent customer service background with knowledge of digital banking, or with a passion to build a career in customer service.

Monday to Friday 35 hours per week

Weekly shift rotations:  8am - 4pm, 9am to 5pm, 10am to 6pm, 11.00 to 7pm and 12pm to 8pm ( 1 hour lunch), 2 x ten minute comfort breaks.

Job Summary and Responsibilities 

Responsible for answering incoming call from customers - providing product information, account opening services as well as account servicing and supporting our customers

Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures 

Responsible for the day to day coverage of customer account maintenance processes 

Builds rapport with our customers to resolve service issues

Recognises that quality is measured through call recordings and case auditing

Communicates professionally and regularly with customers, leadership and peers on status of accounts escalations in accordance with established standards

Has an understanding od Operational Risks

Complete ongoing compliance and remedial training as scheduled

Proactively identifies any new issues

Participates in projects to drive operational excellence

Skills

Good interpersonal skills 

Good problem skills 

Must be self directed, detail oriented with a positive attitude

Able to work well independently or as a team in a fast paced environment

Is adaptable

Excellent written and verbal communication skills

Good analytical and problem solving skills

Desirable Qualifications

Experience in a retail banking environment/insurance environment

Experience administrating and servicing investment and /or SIPP products

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business