Job Description

Temp Administrator (Property Services)

Nuneaton

Job Role

To deliver an excellent day to day core housing repairs service. This includes technical support, receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.

To work with the Senior Property Services Support Officer and the wider Housing and Communities team within the Council to ensure excellence in service to customers, both internal and external is achieved.

Main Activities

The day to day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.

Receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.

To co-operate and communicate with other Property Services sections to ensure that they are aware of high areas of demand on the repairs service being delivered.

To communicate effectively with the customer, team members and other stakeholders in a professional manner.

To ensure adherence to health and safety policies for all employees incorporated in the Councils Manual of Policy, Procedures and Guidance and any relevant Health and Safety legislation