Job Description

IT Operations Manager - Data Performance

6-Month Contract

Reading

Hybrid working (2-3 Days/Week In-Office)

We're looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.

Key Responsibilities:

Manage a team of 4, fostering a collaborative environment and driving performance.

Use your expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centres, retail operations, and more.

Conduct statistical data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.

Create comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.

What We're Looking For:

Proven experience in managing diverse teams and driving performance to achieve business outcomes.

Will have a high level, broad end to end understanding of our business and its operational performance; be able to demonstrate knowledge of working in a service orientated environment

Strong analytical skills with the ability to explain complex operational data in simple terms; your "data story" should resonate with both leadership and non-tech stakeholders.

Strong experience with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.

Mobile telecoms experience is essential.If this sounds like the perfect role for you, please share your CV with Jagadeshwar Sandhi at

Project People is acting as an Employment Business in relation to this vacancy