Job Description

Job Title: Turkish Speaking Customer Service Administrator

Location: Edinburgh

Salary: £24,000-£25,000 per year

Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in Turkish?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

- Management of current customer accounts

- Handling a high volume of inbound phone calls

- Building and maintaining relationships with carriers and customers

- Providing exceptional customer service to clients and carriers

- Resolving customer and carrier issues

- Providing quotes, arranging bookings and taking payments

- Demonstrating excellent multitasking skills and proficiency in computer software

- Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

- Excellent written and verbal communication skills

- Adaptability to changes in the work environment

- Accuracy and ability to produce high-quality work

- Dependability

- Strong problem-solving skills

- Ability to work effectively in teams and be open to others' perspectives

- Demonstrate respect for individuals with diverse cultural backgrounds

- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age