Job Description

Customer Comms Specialist - Loyalty (Contract, Hybrid, Reading) - Mobile Telecoms

Join the Marketing team on an exciting mission to grow and engage our customer base! We're looking for a creative marketer to help drive loyalty communications our rewards app. You'll work closely with cross-functional teams to develop compelling customer comms that drive app downloads, user engagement, and offer redemptions.

Key Responsibilities:

Develop and manage creative communications for the loyalty app (email, SMS, DM, app).

Collaborate with teams (CVM, Marketing, Propositions) to create effective comms strategies.

Write clear briefs for in-house creative teams and oversee asset delivery.

Use data insights to drive marketing effectiveness and engagement.What We're Looking For:

Experience in B2C customer comms / marketing.

Strong copywriting skills and attention to detail.

Proven ability to influence stakeholders and work in cross-functional teams.

Passion for creative, customer-focused marketing.

Previous experience working on a loyalty platform will be an advantage!This is an exciting opportunity for someone passionate about driving customer loyalty.

Hybrid role based in Reading (2 days/week in-office)

Role falls inside IR35

Project People is acting as an Employment Business in relation to this vacancy