Job Description

Job Title: Team Leader / Office Manager

Location: West Midlands

Salary: £28,000 - £35,000 per annum (dependent on experience)

Job Type: Full-time, Fixed-Term (12-month Maternity Cover)

We are recruiting for a well-established financial services provider, with a strong reputation in the West Midlands. Their services include advising on pensions, investments, mortgages, and insurance. They are a family-oriented, community-focused business that values integrity, respect, and professional growth.

Role Overview

They are seeking an experienced Team Leader/Office Manager to supervise and inspire their team. This role involves creating a supportive and collaborative team environment, overseeing office operations, and ensuring adherence to quality and compliance standards.

Responsibilities

* Provide guidance and direction to team members, recognising their strengths and encouraging professional development.

* Develop and deliver training programs for new and existing staff.

* Conduct audits and file checks to maintain high standards of quality and compliance.

* Organize team meetings and set daily and weekly objectives.

* Delegate tasks effectively and manage administrative workloads.

* Implement and uphold company policies and create strategies to support team success.

* Oversee HR, Health & Safety, and recruitment activities.

* Ensure smooth office operations, maintaining alignment with the company’s vision and culture.

Key Qualifications and Skills

* Self-motivated with a proactive, positive attitude.

* Strong organisational skills and attention to detail.

* Excellent written and verbal communication skills.

* Minimum of 2 years’ experience in a Team Leader or Office Management role (experience in the financial services sector is a plus)

* Experience in HR, Health & Safety, and recruitment (desired)

* Proficient in Microsoft Office

This will be a maternity cover contract running for 12 months based at their office in Crofton Hackett