Job Description

Salary: £26,000 per annum plus bonus and Veolia benefits

Hours: 40 hours per week

Location: Fully remote, however priority will be given to candidates in South Wales due to exsisting team

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

25 days of annual leave

Access to our people's pension scheme

Free physiotherapy service

Discounts on everything from groceries to well known retailers

Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

Maintain excellent levels of communication with both the customer and suppliers throughout the customer journey.

Develop, maintain and improve relations with customers to ensure that the Company's image, reputation and achievements are represented to maximum effect and ensure contractual KPI's are achieved.

Work with colleagues to produce invoices, reports and ad-hoc data.

To identify process improvements to deliver sustainable waste and commercial solutions for our customers.

Record customer interactions on our Customer Relationship Management system.

Manage customer and internal complaints in a timely manner.

Support the finance team with month end reporting to ensure accuracy.

Raising of orders for suppliers and dealing with post-collection queries, including invoice queries, non-conformances, certificates of disposal.

What we're looking for:

Computer Literate

Experience in a clerical administrative role that included customer contact

Self motivated

Flexible approach to problem solving

Commitment and drive to improve customer service

Good numeracy skillsWhat's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply