Job Description

Job Title: Estate Services Coordinator

Service Area: Neighbourhood Services - Homes and Communities

Location: London

Salary: Competitive, commensurate with experience

Reports to: Estate Services Manager

Supervisees: 7-10 caretakers

About Us

We are dedicated to fostering communities where everyone has the opportunity to thrive and enjoy a quality lifestyle. Our aim is to deliver top-tier, inclusive services that support safe, clean, and well-maintained neighbourhoods. This is an exciting opportunity for an experienced, proactive professional to join our team and play a key role in shaping the quality and appearance of the areas we serve.

Role Overview

As an Estate Services Coordinator, you will manage a team of caretakers to ensure our estates meet the highest standards of cleanliness, safety, and security. You will lead on the delivery of essential services, including grounds maintenance, communal repairs, waste management, and estate lighting. The role requires close collaboration with other teams, partner agencies, and resident groups to address service needs effectively. This is a front-line role that demands strong leadership, excellent organisational skills, and a commitment to delivering exceptional service.

Key Responsibilities

Team Leadership: Oversee and support a dispersed team of caretakers, ensuring they have the resources, training, and motivation to deliver a responsive service. Responsibilities include conducting inductions, managing performance, coordinating workloads, and ensuring Health & Safety compliance.

Estate Inspections: Conduct regular estate inspections to monitor services, ensure safety compliance, and identify areas for improvement. You will address any issues by liaising with relevant teams and contractors.

Resident Engagement: Build strong relationships with residents and resident groups, acting as a first point of contact for enquiries and service requests. Attend resident meetings (including some evenings) to gather feedback and discuss service enhancements.

Health & Safety Compliance: Ensure all estate facilities and services are compliant with Health & Safety regulations, including fire safety inspections, proper maintenance of equipment, and provision of necessary PPE.

Service Delivery and Improvement: Oversee the quality of estate services, identifying and implementing improvements where possible. You will also produce reports on service standards, resident feedback, and operational issues.

Collaboration: Work closely with internal teams and external agencies, including community safety and tenancy management, to address anti-social behaviour and tenancy issues, fostering a safe and welcoming environment.

What We're Looking For

Proven experience in public service delivery, preferably in an estates or neighbourhood services setting.

Demonstrated ability to lead and manage teams, fostering a positive and flexible working culture.

Knowledge of Health & Safety legislation, estate services (e.g., cleaning, grounds maintenance), and the ability to manage resources effectively.

Strong organisational skills and an ability to meet service targets in a fast-paced environment.

Excellent verbal and written communication skills, including the ability to liaise with residents, team members, contractors, and other stakeholders.

Ability to maintain accurate records, manage performance, and think creatively to solve complex challenges.

A commitment to equality and diversity, creating an inclusive workplace and community.

Special Requirements

Willingness to undergo Enhanced Disclosure and Barring Service checks.

Flexibility to attend evening meetings and provide weekend cover on a rota basis.

Physical capability to conduct inspections across extensive estate areas.

Completion of necessary Health & Safety training, including any accredited qualifications as required