Job Description

Job Advert

Do you have experience in giving advice? Are you organised and can manage a varied workload? Yes, we may have the role for you

The Learning Disability Helpline and advice service in England require an experienced caseworker to focus on our priority enquiries.

A priority enquiry is one where a person is at risk of harm right now, or a situation that they are reporting to us may become a risk of harm if not resolved.

This Caseworker role will include regular adult safeguarding, and occasional child safeguarding including submitting alerts and following up on them.

The Caseworker role will be a full time (37.5 hours per week), on a fixed term contract until March 2025. We are flexible as to where you do your work, but there will be occasional visits to our Peterborough office.

Essential skills and experience to be a Caseworker:

Experience of delivering multi-channel advice to people with a learning disability, or other under-represented groups

Experience of making decisions and taking action, and in challenging statutory authorities when decisions are not being made or implemented

Experience of dealing confidently with complex cases

Experience of identifying and submitting safeguarding alerts to statutory authorities, including challenging the outcome when needed

Robust understanding of data protection and confidentiality

Experience using a CRM system and Microsoft Teams to give advice and keep accurate case recordsDesirable skills and knowledge for a Caseworker include:

Underlying knowledge of health and social care functions

Experience in safeguarding adults using homelessness legislation

Experience in dealing with neglect and abuse within social care settingsIf you feel this is the role for you, please apply with an up-to-date CV now. If you have any questions, then please call Kirsty in our recruitment team on (phone number removed).

Job ID: 32810

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme

Service related sick pay when 6 month probation is completed

Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.

Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras

Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.

Free access to round the clock employee assistance program for advice and support*T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.  

Our work includes;

providing high-quality, flexible services that allow people to live as independently as possible in a place they choose

providing advice through our help lines and web sites