Job Description

Our client is seeking a dedicated and reliable Administration Assistant to support our Customer Care team for an 8-month contract. The right candidate will play an important role in ensuring customer satisfaction contributing to the overall success of the company.

Company Benefits:

* Comprehensive Benefits Package: Including health insurance, pension, and more.

* Hybrid

* Company social gatherings

* Extra leave days

* Parking on-site

Key Responsibilities:

* Manage and resolve customer complaints, queries, and feedback via phone, email, and written correspondence, ensuring accurate logging in the company’s CRM.

* Collaborate with the customer care team to address issues and identify trends.

* Work with suppliers and factories to resolve complaints and incidents.

* Assist in analysing customer feedback, preparing reports, and contributing to the monthly Customer Care report.

Experience and Skills Requirements

* A proactive individual with a positive mindset

* Dedicated to meeting the needs of customers and consumers

* Strong time-management skills to meet deadlines and handle multiple tasks efficiently.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been